Reservations and cancellation policy

Please read our resort policies about making or cancelling reservations

As we have a few types of properties to book, the policies might be slightly different.

COVID-19 notice

Please note that our regular booking and cancellation policy is in effect for all reservations and NO exceptions will be made. The only change that has been made to this policy is in the case of closure of Au Diable Vert or our activities by the government. In this case, reservations affected will be issued a gift certificate for 100% of the amount of their reservation, valid for 1 year.

This special exception applies ONLY in the case of our forced closure, and NO OTHER CASES. Before reserving we suggest you ensure that you are able to transfer your reservation to a friend or family member in the case that you are unable to travel, are uncomfortable travelling, your region is closed, you or anyone in your group is sick, your vacation dates are changed or ANY other reason. As a small business we are doing our best to adapt to difficult times, and are following recommendations from government and tourism associations, but cannot be held responsible for individual situations.

Reservations are paid in full at the time of the booking. If canceled up to 15 days prior to the arrival date a 75% refund will be issued. As of 14 days and less before arrival the total amount of the reservation becomes non-refundable. 14 days and less before your arrival, no modifications or cancellations are permitted for any reason, no exceptions. There are no refunds or credits issued for early checkouts.

Moving a reservation is possible if requested 14 days or more ahead of the check-in date. The cost associated is 25%.

Reservations are paid in full at the time of the booking. If canceled up to 15 days prior to the arrival date a 50% refund will be issued. As of 14 days and less before arrival the total amount of the reservation becomes non-refundable. 14 days and less before your arrival, no modifications or cancellations are permitted for any reason, no exceptions. There are no refunds or credits issued for early checkouts.

Moving a reservation is possible if requested 14 days or more ahead of the check-in date. The cost associated are 25%.

The maximum number of guests and/or tents is clearly marked for each suite, cabin and campsite. This number includes infants, children and adults. For insurance and permit reasons these maximums are strictly enforced. Any guests above the maximum will be refused entry.
We have a two night minimum for the suites and all other lodgings including the camping. Long weekends are a three night minimum (Easter, Patriots day, St-Jean Baptist, Canada Day, Labor Day, Thanksgiving). In vacation periods there is a four night minimum for suites and a 3 night minimum for all other lodging including the camping (Christmas and New Year period, Spring break, Construction holidays). Please verify with us if your desired booking date falls into one of these periods and what the minimum stay requirement is.
Dogs are welcome. They are free of charge, but must be registered on reservation. We allow a maximum of 2 dogs per lodging. Dogs must be controlled at all times.

Latest check-in is 5 p.m., Saturday through Thursday, and 9 p.m. on Fridays (with exception of holiday periods).  A late fee of $30 will be applied to your credit card if you arrive after 5 p.m. / 9 p.m. or fail to advise us of your non-arrival before 9 p.m. the day of your reservation.

We guarantee access to your accommodation starting at 2 p.m., but you are welcome to use the trails starting at 9 a.m. on the day of your arrival.

Check-out : hand in your keys by 11 a.m. or take your time with a late check out by 1 p.m. (late check-out fees with be automatically applied if you do not check out by 11 a.m.).

Check in and check out for campsite is 2 p.m.